Client Support
Find your preferred method of technical support below and one of IT experts will be in touch.
Submit a
Ticket
From your computer, open Agent Browser by double-clicking Obsidian IT monitoring service icon in system tray. Next, select Ticket Tab and click New Ticket. Lastly, complete the Ticket Summary and Description fields and click Submit!
*Preferred method for fastest support.
Call
Support
Need immediate support to resolve a technology problem and talk to an agent in real time? Our MSP clients receive exclusive access to our technical support team experts 24 hours a day, 7 days a week. Give us a call and we can help!
Email
Support
Send us an email with any questions or concerns about your IT service. A team member will respond as soon as possible with a thorough response to help assist you in any way we can. Our email support is also open for new client inquires.
Submit a
Ticket Online
Submit a support ticket online and we will respond to your inquiry during operating hours. We are open weekly, Monday to Friday from 8am to 5pm. Need immediate support? Clients can call us 24 hours a day, 7 days a week.
Join a Live
Session
To join a live session with one of our virtual help desk team members, click on your operating system icon. Our support hours are Monday to Friday from 8am to 5pm. Please speak to a support team member before starting a session.
flexIT MSA Client Portal
Interact with our support team and see how we successfully manage your IT infrastructure. Get real time work activity details, alerts, help desk incidents, and reports. Click on the button below to log into the MSP Client Portal.